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How we protect your account and your data

Your account security and data privacy matter to us. We operate clear policies on how your information flows through our platform, how withdrawals are verified, and how you…

Account verification verified before first withdrawalData encrypted and stored securelySupport available to dispute or request changes
Explore the Lobby Read FAQ
nova slot How we protect your account and your data
REACH OUR TEAM

How to contact us about legal or account matters

Team online

Live chat support

Open your account and head to the support tab in the lobby. Our team responds to legal queries, account disputes and data-access requests during business hours.

Email contact

Send formal requests to modify your account data or dispute a transaction to our support email. We confirm receipt within 24 hours and provide a reference number.

Account settings

Log into your account and navigate to Settings > Legal & Data. You can view your stored information and request corrections or deletion where local law permits.

DATA AND SECURITY

How we handle your information

Account verification

Before your first withdrawal, we verify your identity through your bank details or government ID.

Data storage

Your account credentials, deposit and withdrawal history, and personal details are stored on encrypted servers.

Cookies and tracking

We use cookies to keep you logged in and to track your account activity for security.

Retention policy

We keep your account data for as long as your account is active.

Request your data

You can request a complete download of your account data, transaction history and personal information through Account Settings > Legal…

Report misuse

If you believe your account has been accessed without permission or your data misused, contact our support team immediately with…

Questions about your rights and our policies

Log into Settings and select Account Closure. We freeze your account immediately and process any remaining balance to your original payment method within two business days. Your data is retained for seven years as required by law where you are located.

Yes. Go to Account Settings > Legal & Data and select Download My Data. We compile your full transaction history, personal details, and login records and send them within 14 days. The file is encrypted and sent to your registered email.

Contact our support team through live chat or email with your transaction ID and details of the dispute. We investigate within 48 hours. If the transaction was fraudulent or processed in error, we reverse it and credit your account immediately.

Email our support team immediately with details. We reset your password, review your account activity, and contact you with findings within 24 hours. Change your password as soon as you suspect misuse.

We do not sell your data. We share payment information only with DANA, OVO, GoPay and QRIS to process your transactions. Where local law requires, we may share anonymised data with regulators. See our full privacy policy in Account Settings.

We retain your records for seven years after account closure to comply with financial regulations where local law permits. After that period, personal data is deleted. Transaction records may be kept longer if required by local authorities.

Go to Account Settings > Profile and edit your name, email or phone number. If you need to change your registered payment account or ID details, contact support — verification may be required to prevent fraud.

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