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Your Privacy on nova slot

We handle your personal details, payment information and account activity with clear, transparent practices.

Data collection explainedPayment security detailYour account rightsContact us anytime
nova slot Your Privacy on nova slot
REACH US EASILY

Privacy Questions or Data Requests

If you have questions about your personal information, want to see what we hold about you, or need to update your details, our team is ready to help. We respond to data requests and privacy concerns through multiple channels so you can choose what suits you best. Contact us in the way that's easiest for you — whether that's email, live chat during your lobby session, or support ticket — and we'll handle your request within our standard timeframe.

Team online

Email Support

Send your privacy question or data request to our support mailbox. We reply to all data-access requests and privacy concerns within 3 business days.

Live Chat

Open live chat while you're in the lobby. Our team can answer privacy questions, explain our policy and help you update account information right away.

Account Settings

Go to Settings > Account Data to view and edit your personal details, email and phone number. Changes take effect immediately on your nova slot profile.

HOW WE PROTECT YOU

Security, Retention and Your Control

Your account security is built on multiple layers: password encryption, two-factor authentication options, and automated fraud detection that watches for unusual activity.

Encryption Standard

All data transmitted between your device and our servers uses TLS 1.2 encryption.

Data Access & Deletion

Request a full copy of your personal data anytime. We'll deliver it within 10 business days.

Payment Data Handling

We never store your full DANA, OVO, GoPay or QRIS credentials on our servers.

Cookie & Device Storage

Session cookies store your login state and language preference. Device identifiers help us prevent fraud.

Third-Party Access

We share data only with payment processors, anti-fraud partners and legal authorities where required.

Update Your Details

Open Settings > Personal Information to update your name, email or phone anytime.

Privacy and Data Access FAQs

These questions come directly from conversations our support team has with players like you. We've answered them here so you can find the privacy detail you need without waiting for a reply.

Your personal details, email and payment history are retained for 12 months after closure for compliance and dispute resolution. After that window, they are permanently deleted. Game history and transaction records remain accessible to you upon request during the retention period.

Yes. Go to Settings > Account Data and select Download My Data. We'll compile your personal details, transaction history, device records and login logs into a file and send it to your registered email within 10 business days.

We never store your full payment credentials. Your bank or e-wallet provider handles the sensitive authentication. We keep only transaction confirmations, amounts and dates — all encrypted. Each deposit is verified through your payment app or SMS confirmation.

Yes, we use cookies to remember your login, language and game preferences. They stay on your device for up to 12 months. You can delete them anytime through your browser settings, or log out to clear your session immediately. Clearing cookies won't affect your account balance or history.

Only you and authorised nova slot staff (for support, fraud detection and compliance) can access your game logs and transaction records. Your activity is never shared with other players, advertisers or third parties. Law enforcement access depends on local law and valid legal process.

You can update your email, phone number and language preference anytime in Settings > Personal Information. Changes take effect immediately. Name and date of birth updates require verification to protect your account security.

Contact our support team immediately via live chat or email. Change your password right away using the Forgot Password link on the login page. We'll review your login history and flag any suspicious activity. Two-factor authentication can add extra security to your account.